Surestay By Best Western Forsyth Decatur

The staff was friendly during check-in.

The air conditioning unit was noisy. The breakfast options were limited, and we were unable to get necessary dairy items. The experience felt uncomfortable and didn't meet the usual standards.

Bed and wifi, cleanliness.

Dog barking across the hall from our room.

Truly exceptional property, has excellent and extremely friendly stuff that understands the meaning of customer service. Spotless room provided with TV, updated interior plus WiFi. Good food, very very good breakfast. Friendly check-in, parking onsite.

The front desk made my day with their cheerful attitude, and I loved having hot coffee available all day! The indoor pool was a great spot to relax, and the workout room had solid equipment for a quick sweat. Just a heads-up, the tub took a bit to drain after a shower, but it didn't ruin my overall vibe. ☕️

The breakfast was great and the pool was great. I've had cozy and spotless room with updated interior and TV, as for instance.

The kitchen staff were very friendly and housekeeping was particularly kind and thorough.

at checkout time I was given an invoice with no balance other than zero. I wanted to split the bill with another couple and was told that was not possible even though I had booked two rooms and listed each room in a separate person's name

It was just a fitting option for a weekend escape in Forsyth with fantastic value for money. I appreciated the breakfast with a yummy selection to kickstart my day. Make sure to double-check the check-in time to avoid waiting around.

Wi-Fi setup was quick, and the fitness center had solid equipment. Limited breakfast options.

The cheerful front desk staff made the check-in process a delight, and I appreciated the coffee and water available around the clock. The workout room was well-equipped and perfect for a quick session, while the pool was a nice size for relaxation. On the downside, the breakfast lacked meat options, and the Wi-Fi connection was spotty at times. The cleaning chemicals used in the room were too overpowering for comfort.

The breakfast was varied and tasty (loved the biscuits and gravy!), and the staff were friendly and eager to help. The location was fantastic, close to lots of restaurants like Texas Roadhouse and Cracker Barrel.

The breakfast spread held some decent options for getting the day started right, including the satisfying biscuits and gravy. An unexpected perk was the pleasant quiet atmosphere throughout the hotel.

A few cleanliness quirks caught my attention-the carpets had seen better days with noticeable stains that could be off-putting. Plus, some amenities like fridges weren't consistently available in all rooms, which might leave travelers with some unmet needs. The overall vibe felt a bit dated, suggesting it might be due for a good refresh soon.

Couldn't recommend more for overnight stay

Comfortable room, cute staff, the convenient location near Central Illinois Regional Airport made exploring the area easy and enjoyable, and the breakfast selection was satisfying with warm food options.

Entirely satisfied.

I appreciated the convenient wall thermostat. The cheerful atmosphere in the lobby was particularly cute for me as a senior traveler.

The breakfast room was well-maintained, with a solid selection of items that usually kept us satisfied, although it would be nicer to see some meat options added. The check-in process was smooth, and staff were always ready to assist, especially when I encountered Wi-Fi issues, promptly helping me connect. I noticed some wear and tear in the room, particularly the carpet showing signs of age, and I found limited options could be a hurdle for some travelers. The noise from the air conditioning unit made it a bit difficult to sleep comfortably.

The flooring was bright and inviting, especially for us seniors. Plus, the convenient wall thermostat made adjusting the temperature easy, like conquering a mountain with a well-placed path.

More seating options in the lobby would be nice.